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Impartial Advice on Making a PPI Claim

Finding impartial advice and guidance on how to make a PPI claim can be difficult.

The PPI scandal has mushroomed into a massive problem for British banks, the magnitude of which has caught many people by surprise. Unsolicited text messages, media adverts and cold calling have put many people off making a PPI claim or seeking advice on how to go about it.


There are also PPI horror stories of people claiming back very little in PPI compensation but are left with a huge bill from a claim management company.

Answering Your Questions

Here are some questions we are frequently asked;

Are claims management companies just ripping people off?

Here at Payment Protection Scotland, we pride ourselves on our reputation for being a reputable and honest claims company.

We are honest with you right from the start - if we don't think you have a PPI claim, we will tell you.

If you decide to continue, you will be made fully aware of our terms and conditions. You can trust us to work hard for you every step of the way.

But aren't claims management companies responsible for the 'helicopter drop' effect?

The 'helicopter drop' as it has been described, is when a claims management company gathers together PPI compensation claims and submit them all at once to various banks.

They have NOT

  • analysed these claims
  • assessed these PPI claims submitting many that are ineligible.

This leads to backlogs at the banks, as well as increasing their administration costs.

Here at PPI Scotland, we have neverengaged in this practice. Our intention is to help all our customers claim back what is rightfully theirs.

How do you stop this 'clogging the system'?

When you contact us, you will need to give us details of loans, mortgages, credit cards, store cards, car finance etc. and, if possible, the PPI policy numbers on these accounts.

But finding PPI policy numbers, especially on accounts that are closed, can be difficult. You can get policy numbers from documentation that you still have or if you can't find it, then you can contact your bank. Under the Data Protection Act 1986, you are entitled to this information.

If you still can't access these, then contact us as we can help.

How much are your fees?

Our latest fee structure can be found on our website. But if you don't win your PPI compensation claim through us, then you won't pay us a penny. This is our 'no win no fee' guarantee.

And, you only pay when you receive your compensation. No money on account and no upfront fees.

But hurry, because the PPI deadline is months away!

Do you Know How to Claim PPI Compensation Before August 2019?

Payment protection insurance (PPI) and the saga around its mis-selling has held British banking in its vice-like grip since the mid-1990s when concerns about the product were first raised.


Compensation started to be paid in January 2011 and will continue until the PPI August 2019 deadline for PPI policies mis-sold before July 2017.

This means that if you haven't yet made a claim for PPI compensation, and you don't before August 2019,it will be too late. And this means you could be waving goodbye to thousands of pounds of YOUR money.

Making a claim: what you need to know

To make a claim for PPI compensation, you need to do the following;

1.   Find the paperwork or evidence you had PPI

PPI was added to all kinds of accounts that offered credit. Check accounts such as credit cards, car finance, mortgages, loans (personal and secured against property), store cards and some catalogue accounts also had PPI added to them.

You may find PPI as a separate policy or it may be included in the small print of the paperwork used to open your account.

Once you have located it, you have the evidence you need to approach the lender and ask for compensation.

2.   Tell them why you were mis-sold PPI

PPI compensation claims have to follow the law as laid down in the Consumer Credit Act. And that means, as the customer, you need to tell the bank, lender or loan provider you were mis-sold PPI and the reasons why.

It may be, for example, you were unaware you had PPI and therefore, this constitutes mis-selling.

Or, you may have been led to believe that it was the right product for you and yet, you were unaware that your current medical condition or age disqualified you from making a claim.

Or, you may have felt at the time, that PPI and the loan you were applying for, for example, came as a package. Some people also felt that if they didn't take out PPI, they were less likely to secure the loan they needed.

3.   Wait for the bank or lender to respond

They should respond within eight weeks of receiving your letter. In straightforward claims, you can receive your PPI compensation within 12 weeks.

For more complex cases, it can take longer and it may also mean that if the bank or lender refuse your claim for PPI compensation, you can refer the matter to the Financial Ombudsman.

Or, you can ask Payment Protection Scotland, a leading, expert claim management company dealing exclusively with PPI compensation claims, to act on your behalf. Why not call us for a no obligation chat?


How Much Easier Would Life Be with a Financial Injection? Why Claiming PPI Compensation in 2019 Could Make a Difference

Financial experts say that the economy is slowly recovering from the Barings Bank collapse of 2008 and subsequent recession. When an economy stutters and falters, it is ordinary people who suffer, more so with the years of austerity we have had to endure.


Mortgage interest rates increase, savings interest decrease and although you have made sound financial decisions, you have little return to show for it.

PPI was one of those financial products that at the time we bought it, we assumed was a shrewd financial move.

After all, who wouldn't want to protect the repayments they make on loans and credit cards if they couldn't make payments due to losing their job, not being able to work and so on?

Duped into buying PPI

But we were duped by the very banks and financial institutions we thought we could trust. For most people, PPI was a waste of money. For some customers, it offered no insurance cover and if it did, the process of claiming on the policy was long and complicated.

But you could claim your money back. How useful would a financial injection right now be welcomed? What would you spend the money on?

Interior design, white goods and home maintenance

Research from 2014 suggests that many people use their PPI compensation settlement to buy new white goods - fridges, freezers, washing machines and so on - as well as do up their properties.

Is this something that you would do?

Replace the car 

There are many stories of how, in recent years, the new car market in the UK has been buoyant. This was surprising in some respects as the domestic economy was bumpy along the bottom of a recession.

Many financial market experts assigned the success of the new car market to PPI compensation. And the 2014 survey seems to support this with many of those questioned saying they bought or put their PPI compensation towards a new car.

How much easier would life be with a reliable car?

Enjoying sunnier climes and adventures

When household income is stretched to maximum, some of the luxurious things lost - and this includes holidays and adventures abroad.

In the survey, this was the top of the list for what people did with their PPI compensation. They took to foreign climes, enjoying adventures in the sun or in the snow.

If you had a cash injection in your bank account, would you take off and enjoy a week in the sun or other adventures?

You could be entitled to PPI compensation but you need to submit a claim to be in with a chance of claiming your money back and you must do so before August 2019. To find out why,  contact Payment Protection Scotland today.

What Was the Problem with PPI?

With the furore around payment protection insurance (PPI) still going strong, more so with the FCA adverts strongly advising people to make a decision and lodge their claim ahead of the August 2019 PPI deadline. What has become lost in the saga is pinpointing just what the problem was with PPI.


The PPI saga has taken many twists and turns. Just when you thought all was going quiet on the PPI front, something new would come along and inject new life into the scandal.

But what was the problem? Why did PPI become such an issue?

#1 PPI was expensive

Insurance products can be expensive. The more cover they offer, the more specific they are, the higher the cost.

For a specific life insurance policy, for example, you can pay high premiums every month. But, if you have the peace of mind that should the worst happen, you are covered, you may think this is a price worth paying.

People assumed that the PPI policy that they were paying for would do the same. But it didn't. It was expensive, especially for the very little cover that it did offer. Adding insult to injury is that for some customers, they were paying for an insurance policy that didn't offer them any cover because they were ineligible under its terms and conditions.

#2 Long claiming process

If you did decide to make a claim on the PPI policy, you would come up against two problems;

I.  You may have been horrified to find that the insurance policy you were relying on for cover did not actually cover you or your partner

II. If you were 'covered', the process of making a claim was long, drawn-out, overly complex and off-putting. It took some people - the small minority who did make a successful claim - over 12 months for the policy to kick in.

#3 How it was sold

Do you remember how you were sold PPI, or when it was sold to you?

This was one of the reasons why the sale of PPI was referred under marketing and selling rules to the now closed Competition Commission in the late 1990s.

Customers were being told they had to buy it, it was part of a package or the customer was given the impression that to buy it would stand their application for credit in a better light.

The inference that it was a compulsory purchase led many of us to believe that the bank had our best interest at heart and was selling us a policy that was useful.

It wasn't.

#4 Advised sales

There were also people who were advised to buy PPI, although the reasons why were not made clear.

As a result, there have been many changes in how insurance products can be sold by banks. PPI is no longer a valid insurance product. If you want to protect repayments on loans, take a look at other products such as income protection insurance.

In the meantime, claim PPI compensation with the help of Payment Protection Scotland.

Get Your Money Back – Claim PPI Compensation!

Payment protection insurance (PPI) had become the most talked about financial product in the history of modern-day banking. If you have PPI on loans, credit cards, store cards, car finance, mortgages or any other financial product and think you may be entitled to claim your money back, read on...


PPI is a BIG problem

PPI was designed to protect repayments on loans or other credit products. A sensible idea and product to buy, you may think.

The good bit…

Should you be unable to work for a variety of reasons, such as redundancy or illness, having an insurance policy that will continue to make repayments on your loan make financial sense. After all, paying regularly and on time protects your credit rating.

The not so good bit…

But, the issue with PPI as a product was that as insurance, it represented poor value for money.The premiums were high for very little cover. There were other issues too;

  • the pay-out rate on claims that were successful was as low at 15%. Compare that to successful claims on car insurance at a payout rate of 85% and you can see what the problem is.
  • PPI also added significant debt to the loan, making the affordability of loans, credit cards more difficult.
  • PPI premiums on credit cards added a large amount to the outstanding debt. Premiums were calculated as a percentage of the amount outstanding on the account each month, so the bigger your credit card balance, the bigger the PPI premium.

A problem with selling

The other issue with PPI was the way in which it was sold. The terms and conditions were also limited, offering that few people cover.

Customers withpre-existing medical conditionswere not covered and some medical conditions or illnesses were not covered. Mental health issues that may have prevented you from working were not covered and neither were spinal or back problems.

Another mis-selling issue was the way that some banks and lenders simplyadded PPI to accounts without consent or permission. This happened most frequently with credit cards.

PPI on loans and other similar products is optional but many customers felt compelled to take out PPI, whilst others were told it was a 'condition of sale'. Some customers said that they felt it was hinted they were more likely to be accepted for the loan if they bought the PPI policy.

Claim PPI compensation with Payment Protection Scotland

If you have taken out a loan, credit card, store card, mortgage, the likelihood is you were also sold PPI too.

Payment Protection Scotland is one of Scotland's leading PPI claims management firms and we can help you claim your money back - call us NOW before the August 2019 PPI deadline.

PPI is Not Just a Banking Industry Problem

Payment protection insurance (PPI) is a product that people commonly associate with mis-selling within the British banking industry. To a certain extent, they are not wrong but there are other lenders affected too.


Virtually every bank and building society are affected by the PPI mis-selling scandal, although the severity and scale of the mis-selling of PPI to customers vary significantly from one banking group to another.

But you may be surprised to learn that it also affects large companies such as Argos and Homebase too. An announcement at the start of March 2014 by the company who owns both these brands have put aside £25m to compensate customers mis-sold PPI, have led to some people asking why.

Store cards and loans

Here at PPI Scotland, we have always encouraged customers to check all credit accounts and facilities that have had in recent years, including such things as store cards.

Many customers bought kitchens, TVs and larger appliances on credit from either Argos or Homebase using the credit facility that these brands offered at the time.

Home Retail who owns both the brands accepts that there was a problem, although on a smaller scale than the banks. Its financial arm, regulated by the Financial Conduct Authority, has taken the responsible route of writing to customers.

Just like the letters that banks have sent their customers, if you receive one then you must act quickly if you think you may have some kind of loan or store card with Home Retail and make a claim for PPI compensation.

£25m equates to at least of a quarter of the annual profits that Home Retail has made in recent years, therefore it is a significant sum.

Do you have a PPI compensation claim?

If you think you have PPI on an account with Homebase, Argos or any other bank or lender, then now is the time to contact Payment Protection Scotland…

  1. Contact us by using our online contact form or by calling us but do so quickly because the PPI deadline August 2019 is only a few months away
  2. Have the details of all your accounts in which you know or think you have PPI on them, including paperwork relating to a new kitchen, bathroom or large appliances in which you paid back in instalments
  3. If you cannot find the details that show you have PPI on the account, we may be able to help you find this- there are various options for doing this
  4. Once the forms are signed and returned to us, you can sit back and relax and let us do all the hard work!

We promise to stay in touch with you throughout the process as well as working to get the very best result for you - all this for one fee too!

Seeking PPI Compensation Before August 2019 – What You Need To Know

You trusted your bank to do the right by you. But they took advantage and mis-sold you an insurance policy that you were unlikely to be able to claim on. The time has come to claim your money back but you must do so before the PPI deadline August 2019. But what was the problem with PPI?


PPI was not a fantastic insurance policy

It was a poor example of an insurance policy too. It was expensive and poor value for money. People paid large monthly premiums for a policy that just about covered the basics - but only if you were in the minority group that was covered by this policy.

Seek compensation, seek justice

You may think this 'good news story' belongs to everyone else.

Some people have claimed thousands of pounds back in PPI compensation. We also know of some people who have received a few hundred pounds.

In many ways, the size of your compensation payout is second to the fact that you are seeking justice by sending a clear message to the banking industry (and others!) that poor selling practices will not be tolerated. And in the end, it will always cost them dearly.

Average PPI pay-out

The average payment calculated by dividing the value of all the PPI policies sold by the number of customers affected gives an average compensation total of £2,750 per person.

But as we've already seen, you may get much more than this, or you may get less.

Putting you back to the financial position you would have been in

Compensation is something that many people seek for all kinds of reasons.

The idea behind a compensation claim is that any settlement offered should be fair and put you back to the financial position you would have been in had you not been sold PPI.

This means that included in the settlement should be the premiums you made to the bank or lender each month, any additional fees or costs that may have been incurred by the addition of PPI to your account and interest at a rate of 8%.

Now, do you see the value of making a claim for mis-sold PPI?

Do you have a claim?

You may be unsure if you have a claim for PPI compensation. Our team will be happy to help. Call us now for an informal discussion and, if you have a claim, what the next steps with PPI Scotland will be.

Call Payment Protection Scotland to find out more NOW and enjoy a fruitful 2019!

Your Top PPI Questions Answered

Mis-sold on a huge scale, payment protection insurance (PPI) compensation has been claimed by a large chunk of the population.


But with 60% of people with eligible claims yet to claim their money back and with the August 2019 PPI deadline looming, we thought we would look at the five most asked questions about PPI and the whole mis-selling saga.

1. HOW were banks mis-selling PPI? 

In most cases, banks and lenders did not fully explain the policy to customers.

For example, they did not tell customers that if they were self-employed, that their claim on the policy was unlikely to be successful unless they closed their businesses down.

Customers were also given the impression that, without PPI, their application was unlikely to be approved. There are cases where PPI was added at a later date and you were simply informed what a great product it was - and not that it was possibly unsuitable.

2. WHY do some reports suggest that the culture of the banking industry at the time lent itself to the mis-selling of PPI?

PPI was a product that the bank liked because, for each PPI policy sold, banks, lenders and brokers made a profit.

Employees who sold policies - either face to face or over the phone - were also making a commission. in fact, it is now generally accepted that commission rates were way above salary rates.

These two factors combined, as well as lack of a regulator with teeth, presented unfettered opportunity to mis-sell PPI.

3. HOW do I make a claim?

You can contact your bank or lender direct and tell them that you believe you were mis-sold PPI. This can be done via letter. Bear in mind that you need to prove you were mid-sold the policy.

Or, you can get help to a make a claim. We charge a fee for this service, a % figure of the final PPI compensation you successfully claim back.

We are professional and passionate in their dealings with claiming back PPI compensation on your behalf. We do all the hard work, leaving you free to enjoy your compensation when it arrives.

4. WHY has my bank written to be me about PPI?

Back in 2013, banks and lenders were told that they must inform customers that they may have been mis-sold PPI and that they can make a claim. Some banks and lenders sent forms with these letters, inviting you to complete and make a claim.

Ignoring this letter could mean that you have missed out of PPI compensation! If you think you received such a letter, contact us NOW!

5. WHAT is the time limit?

There is a 6-year 'rule'. This means the account needs to have been active within the last 6 years BUT, the Financial Conduct Authority has been clear that anyone with a PPI policy that was mis-sold to them is entitled to make a claim.

Frequently Asked Questions On Claiming PPI Compensation

Claiming PPI compensation you are rightfully owed is, in most cases, simple and straightforward. The paperwork is all present, PPI is clearly marked and the reasons for mis-selling are also clear.


These customers, within weeks, will have a PPI compensation settlement. They can take the holiday they have not been able to afford or maybe pay-off some debts, invest in some stocks and shares or simply enjoy their bank account being back in the black.

But, for other customers, the journey is not so smooth…

I have no paperwork and the August 2019 PPI deadline is looming. Does that mean I'll miss out?

On one hand, you want to make a claim for PPI compensation but on the other, you need to be 100% confident you have a PPI policy, not easy when you don't have the paperwork.

It can be tempting to put a claim in, without really knowing but you can find out. You can ask your bank or lender for more information - read on to find out how.

How PPI can be 'tested'?

If there is no paperwork, the following courses of action can be taken:

  1. Contact your bank or lender asking for a copy of the original documentation, along with any additional paperwork. You can also ask them if there is PPI on any of your accounts and they should tell you. We can do this for you but we will need written permission from you, as we do to continue with your claim. Banks, lenders and financial institutions have been told that they must no longer charge customers for this service.
  2. If this fails, for a small fee, you can join an online credit reference agency. When you take out a loan etc. there is a credit search made with these agencies and a score applied to you. This way, banks and lenders know how much of a risk they are taking. Paperwork, or copies of it, is sometimes lodged with these agencies and may be available.

What happens if I am in debt? Will I get my PPI settlement?

If you have significant debt with a bank or other lender, claiming back PPI compensation could see you wipe out any debt and still be left with a lump sum. If you are due PPI compensation, the bank or lender may apply it against your debt, although this is unlikely. After all, this is your money. But, if you have an IVA, the situation is different. Contact our team for advice.

If they say no to PPI compensation, is that it?

Many people think that if the bank or lender refutes their claim for PPI compensation, there is nothing more to be done.  You can refer your case to the Financial Ombudsman - or we can do so on your behalf - and they will make the final decision.

With the August 2019 PPI deadline only months away, isn't it time you made your PPI compensation claim?

The PPI Saga is Still Not Going Away But the Clock IS Ticking

When the mis-selling of payment protection insurance (PPI) began back in the mid-1990s, banks and lenders thought it was a 'storm in a teacup'.


It was some years, of course, before the first PPI compensation claims began to be made - January 2011, in fact - but just when you think the PPI scandal is fading to obscurity, up it pops again.

How the story started

Customers were becoming disgruntled paying for a product that they knew would not cover them should they attempt to make a claim on it.

Customers also did not like paying for something that made their loan or other credit product so much more expensive.

Other customers did not know they had PPI and herein lay the problem. Once the story broke and customers were advised to start making claims as the likelihood was they had been mis-sold the product, the claims started to trickle in.

Politicians were unhappy to that banks could seem to do what they want, with no one to hold them to account.

The banks persisted in burying their heads in the sand

Many banks and lenders knew that they held the balance of power but with increasing pressure and threats of further legal action, they slowly and somewhat reluctantly began to pay the money back.

Or, more accurately, they made offers of settlements to customers. In the very early days, people were offered derisory amounts of PPI compensation.

Something changed

The banks no longer held the balance of power. With backing from regulators and consumer organisations, along with the informative power of the internet, the savvy consumer realised that they could claim back ALL their money.

But the banks were not coming quietly and forced the whole process to another judicial review. The odds were stacked against them. After hushed conversations behind closed doors, the banks gave in.

The huge flow of money FROM the banks TO the customer in the form of PPI compensation started.

There have been fantastic stories of ordinary people, cheated by banks, receiving huge amounts of compensation monies. People can pay off debts and afford the luxuries in life.

This could be you. But with a deadline looming, you need to make your claim sooner rather than later and don't wait for midnight on 29th August 2019 - as soon as the clock ticks past midnight, you can wave goodbye to submitting your claim.

Payment Protection Scotland is here for you

With sensitivity, confidentiality and empathy, we will take your case to its logical and successful conclusion. Call us today to find out how.