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What Changes Did the Mis-selling of PPI Bring?

Payment protection insurance (PPI) was mis sold to thousands of customers. Compensation is now rolling freely to most customers after a long and drawn out legal battle. However, some customers still face an uphill struggle to get their money back.


With a PPI deadline of August 2019 on the horizon, many are asking the question 'could it happen again?'. What have we learnt from the PPI debacle?

Advised Sales

At one time, customers were advised by the bank's representative to buy a PPI policy. But there was a problem with this -  the advice the customer received was not written down.

If any bank, lender or building society recommends or advises a product to you alongside the main loan or other product, they must tell you why and do so clearly.

What's changed?

If you are sold any product, including PPI, then you must be given a written statement, outlining the reasons why the policy is the right one for you.

Payout rates

Another issue with PPI that many customers were unaware of was the low number of successful claims made against PPI policies.

Car insurance, for example, has a payout rate of over 80% - in other words, 8 out of 10 claims made on car insurance policies are successful.

PPI had a payout rate of just 15%. Making a claim also took a long time and was a complicated process.

What's changed?

Banks and building societies, if they still offer PPI for sale, must publish their payout rates on an annual basis. This information must also be given to customers in order to make an informed decision.

Giving a choice

Many banks and lenders gave the impression to customers that the purchase of PPI alongside their loan or other product was compulsory, and that their own brand of PPI was the only one available for purchase.

Just like any other insurance, you have the right to shop around and get a better deal. Many customers, if they had been encouraged to do this would have found a much better deal on a better product.

What's changed?

Customers are to be informed that they can shop around for PPI insurance. Income protection insurances are considered better value than PPI.

Bombarding customers

Borrowing money is an emotive purchase. In other words to re-mortgage, your property means making the changes to your family home it needs.

PPI, along with many other products were sold to customers at the same time, with many believing that they stood a better chance of gaining the money they needed by buying these products.

What's changed?

Customers are not to be bombarded at the time they buy the loan or mortgage etc. with any additional products being offered to customers at least seven days later, NOT at the time.

Could it happen again? No, says the Financial Conduct Authority.

The Financial Conduct Authority replaced the Financial Services Authority some years ago. The FCA has the teeth it needs to force banks and lenders to comply - and they are clear that any customer due compensation should get it.

Call Payment Protection Scotland now to get your claim started!

What’s the Current Situation for PPI Compensation?

Everything you need to know about making a claim for mis-sold payment protection insurance in one easy-to-follow guide.


At Payment Protection Scotland, we want to make sure that ALL our customers get the right information. Over time, things have changed which is why we want you to have all the latest information about making a claim for PPI compensation.


There has been a lot of talk in the media and across social media channels about time running out on making PPI compensation claims.

Most of these claims refer to a blanket PPI deadline who has been set for 29th August 2019, only a few months away.

There are other deadline too, such as the length of time the account has been active, as well as those imposed when banks wrote to customers inviting them to make a claim. Don't let a deadline spoil your PPI windfall - act TODAY!

There is an active promotional campaign

As part of this deadline, the Financial Conduct Authority said there would be a nationwide and far reaching campaign to promote PPI compensation claims.

This is because many people don't realise that they are eligible to make a claim and that the compensation they could receive could be worth thousands of pounds - money that the bank took in payment for a policy that was of little or no use to them.

The Financial Ombudsman Service are still snowed under with PPI complaints

The Ombudsman deals with disputes between customers and financial companies relating to all kinds of financial products. This includes PPI complaints.

  1. You will need to approach your bank or lender first, for compensation.
  2. If the bank say no, you can ask the Ombudsman to make the final decision.

They release regular updates on how they are dealing with PPI complaints and the number of cases they resolve, as well as receive in a month.

The figures paint an interesting picture. After seven years of PPI compensation, the Ombudsman are still having thousands of cases referred to them each month.

And, they are still finding in favour of the customer in the clear majority of cases.

Payment Protection Scotland are still taking cases

With the deadline in place, the PPI compensation debacle is finally shutting downbut there are still several months until the deadline date. It is not too late to complain about mis-sold PPI.

But you must lodge your compliant quickly. Make a decision to call Payment Protection Scotland today to talk to us about our amazing PPI compensation claiming service.

Call our team today and benefit from the latest expert advice on PPI compensation claims.

How We Help You to Make a Successful PPI Compensation Claim

We have been a leader in the field of PPI compensation claims since customers first started to claim their money back in 2011. With the PPI deadline if August 2019 mere months away we thought we would take a look back - and forward to the next few months - to tell you how we work with you to make successful PP compensation claims.


With one of the highest success rates, this is how we do it:

1. We don't promise what we can't deliver

It really is that simple.

We don't promise PPI compensation, neither do we guarantee it. What we do guarantee is a faultless service backed by a thorough assessment of your claim.

2. We do assess each case on its own merits

Every claim for PPI compensation is different. Some are complex, others straightforward. Some customers have many PPI compensation claims, others just the one claim with one bank for their money back.

This is why we assess each claim on its own merits because no two claims are the same.

3. We don't ask for money upfront

You should avoid any company who asks for you to make 'payment on account' etc. This means they are not confident in either their abilities to make successful claims or that your case for PPI compensation is weak but they continue with it anyway.

4. We do stay in touch (and ask you to do the same)

Communication is key when it comes to tracking your case. There are also times when we need answers to questions and, the sooner we get these, the sooner we can continue with your case.

We can communicate with you in a variety of ways - phone calls, texts, email and letter - and we ask that as our customer you do the same. For example, the bank or lender may write to you and we ask that you send us a copy of this letter so we can action it etc.

5. We don't just take on 'easy' cases

Some cases are simple and straightforward, the entitlement to compensation for mis-sold PPI obvious for all to see.

But there are cases that are more complex, that take more time and effort to resolve. We don't back away from these cases as other companies do. We will take on any eligible claim for PPI compensation.

6. We do offer the best service around… every time

There is no obligation to continue with your claim. You may call us, have a good chat but decide that our service isn't for you. And that's OK!

We also offer our services on a no win, no fee basis and that means no money upfront, you get your compensation and you then receive an invoice for our services. But, because we have a transparent fee charge, you know how much you will owe us.

Our service is simple, yet powerful - call us today!

Would You Know What to Do If Your PPI Compensation Claim Becomes a Complex Case?

Claiming compensation after being mis-sold PPI can, most of the time, be a straightforward process.

You tell the bank why you believe it was mis-sold to you, the bank considers your case and if they agree that PPI was mis-sold, they will compensate you accordingly.


In other cases, the arguments for and against mis-selling are more complex. This may mean a longer resolution time and more effort to resolve the case.

And this is why in some cases, having a company like Payment Protection Scotland on your side is a worthwhile move on your part.

Would you know what to do in the following circumstances?

The bank said you didn't have a claim because you don't have PPI

Not so common these days but a few years ago when the PPI compensation flood gates were opened, banks tried to save face and profits by telling people that they either didn't have PPI, they didn't know if they had sold PPI to customers or not or that they had PPI but were not due compensation.

You can check in other ways if PPI was added to or was part of a financial product. Call our team and they will tell you how.

The lender said you are not entitled to your money back because PPI was a suitable product and was not mis-sold

In a small minority of rare cases, PPI was a suitable product but suitability and mis-selling are two different things.

It may have been suitable but you were told that shopping around for a better product at a cheaper price was not an option - this is mis-selling.

In most cases PPI was NOT suitable mainly because the terms and conditions of the policy were not adequately explained. And it was mis-sold too.

You were sent a letter by a financial company you have never heard of inviting you to make a claim for mis-sold PPI

This is a sensitive one. Some companies do contact people and lead them into thinking that they have a claim for PPI compensation. When people contact them, this is not the case. Marketing tactics such as these are suspect.

BUT, some financial companies and their products are sold to other companies. Quite often, as customers, we are not aware of the name of the bigger parent financial company and so it can look a bit suspect when we receive a letter saying we are entitled to compensation and to make a claim.

Contact the team at Payment Protection Scotland to check the validity of the company name and for more ideas on how to proceed with your PPI compensation claim.

Is it Too Late for PPI Compensation Claims?

*No, but the deadline isn't far off!

There are many questions our team are asked about PPI compensation claims. Time seems to be a common issue and for some people, it may be what stops them from making a claim for PPI compensation.


But as we are about to show you, it is never too late to launch a claim for your money back (but, there is something on the horizon that will affect your claim if you fall foul of it).

My loan was years ago. Surely, I don't have a claim for PPI compensation?PPI was mis-sold to millions of customers, a total PPI fund of billions of pounds - and your money is a slice of that.

It was mis-sold to customers from as early as the 1990s with concerns raised about how it was being sold from the mid-1990s. It took until 2011 for people to start getting their money back.

To claim your money back, you need to show that you have or had PPI, as well as tell the bank why you think it was mis-sold to you.

But PPI claims take far too long to resolve - I just don't have time to make a claim! With Payment Protection Scotland on your case, you don't have to worry about finding time to make a claim or chase it with your bank because we do all that for you.

We also make sure that any settlement you are offered is for the correct amount.

Unless your claim is refuted or overly complex, PPI claims must be resolved within 8 weeks of your submitting your claim. That means you could be enjoying a pleasant windfall in the next two months or so.

I can't remember why or how PPI was mis-sold to me. That means my PPI compensation claim is scuppered before it starts!

No, it doesn't! We can work through why you were mis-sold the PPI policy and one of them is that you can't remember why you bought it. This suggests that is was foisted on you or that you were told it was part of the overall package when you bought the loan etc.

Any insurance product you purchase should be fully explained to you. Also, at the time you bought the loan, you didn't have to buy any other product and should have been given the opportunity to check out other PPI policies from other providers.

PPI was also expensive and offered very few people the cover that they thought they had.

And this is why time should never be a barrier to making a claim for PPI compensation. BUT, there is PPI 2019 deadline. If you were mis-sold PPI before the summer of 2017 and plan on making a claim, you must lodge your complaint before 29th August. After this, you won't be able to claim your money back…

… that's why you need to call Payment Protection Scotland today!

What Can Help Your PPI Compensation Claims to Be Successful?

Thousands of people have already claimed PPI compensation with the help of our expert team here at Payment Protection Scotland. We are poised ready to help customers in the future too and with the PPI deadline August 2019 fast approaching, we expect to help many more people in the coming months.


Successful PPI compensation claims are reliant on several factors. Here we talk through what they are…

Customers knew they had a PPI policy or policies

The foundation on which PPI compensation claims are made is the fact that there is a PPI policy or, as in some cases, several policies over several loans, credit cards and so on.

Initially, banks and lenders were unwilling to help customers identify whether they had PPI or not. This has changed and so if you think you have a policy and want to confirm it, you can simply ask your bank or lender.

By being confident that you have PPI policies and even telling the bank or lender the policy numbers, you have overcome a big obstacle standing between you and your money.

Customers knew why they had been mis-sold PPI

It is important that you understand why you were mis-sold PPI. There are many reasons why this is the case:

  • you didn't know that you had been 'sold' PPI
  • it was added to your account(s) at a later date
  • you were given the impression that you had to buy PPI
  • you were told that shopping around for another policy was not an option
  • the opt-in box on your loan or credit card application was already ticked
  • you were advised to buy PPI but are unclear as to why it was the right insurance policy to buy
  • you were self-employed when it was sold to you
  • you were unemployed
  • you were over the age of 65 when the policy was sold to you

Not sure which of the above applies to you? Call our team today to find out more and to find out what other mis-selling reasons there are.

Customers chased the claim and insisted on their money back

A confident customer is hard to refuse and thus, banks and lenders have had to justify cases where they have decided not to award a claim for PPI compensation.

The Financial Ombudsman is the body that looks at complaints from customers about banks and their services. Thus, they are swamped by claims from customers who want them to make the final ruling on their PPI compensation claims.

The good news is that the Ombudsman is finding in favour of the customer in seven out of 10 cases.

Payment Protection Scotland has worked with thousands of customers to claim their money back - and we can help you too. Call us!

Can Claiming PPI Compensation be Made ‘Easier’?

Depending on what you read, there are various stories that imply claiming PPI compensation can be hard. Customers talk of facing issues with their bank and well as their refusal to pay out when they clearly have a claim.

Hot -air -balloon

But then…

… there is the Financial Ombudsman Service telling us that the cases being referred to them relating to PPI compensation are becoming 'more complex'.

All this leads you to believe that making a claim for compensation after being mis-sold PPI is hard, a complex journey that takes time and effort. With Payment Protection Scotland on your side, you have no such worries because we do all the hard work for you.

Should I tell the bank how much compensation I am owed? Would that make my PPI compensation clam easier?

As a claim management company specialising in PPI compensation claims, we always check that the PPI settlement offer being made matches our calculations. But, we don't tell the bank or lender what we think they owe you and we do this for many reasons, one of which is the complexity of calculations.

The bank has the responsibility to calculate your PPI compensation,ensuring you receive your premiums back, and fees or costs associated with PPI associated with it, as well as an 8% interest rate.

So no, telling your bank how much you think they owe you is not necessary at the initial stages. If you refer your case to the Ombudsman, you may want to show your calculations of what is owed to you etc.

Is it easier if I show the bank evidence that I had PPI?

In some ways, showing the bank or lender a photocopy of your PPI policy or providing them with policy numbers can cut down on time - they won't have to trawl their archives etc. to find out if you have PPI or not.

However, proof you have a PPI policy is not proof alone that it was mis-sold to you.

Shall I tell them why it was mis-sold to me? Will that hurry along my PPI compensation claim?

Telling your bank clearly why you believe that the policy was mis-sold to you is an essential part of any compensation claim.

There are many reasons why the policy could have been mis-sold to you but many customers struggle to put that into words, especially when the mis-sale was for 'soft reasons' e.g. the feeling that unless you bought it, your application wouldn't be successful or the feeling that the whole thing came as a package but no one said it was or it wasn't…

Payment Protection Scotland can help you claim your money back. Talk to our expert team right now!

Do You Have a Valid PPI Compensation Claim?

If you are in the processes of claiming your money back, you need to tell the bank why you believe you were mis-sold the PPI policy in the first place. There are some common reasons why PPI could have been mis-sold to you but there are also some lesser known ones too. In this list, we look at some of the reasons given why PPI was mis-sold to some of our customers.


The customer already had a suitable insurance policy in place

We are dealing with many cases in which customers are claiming their money back because they already had a suitable policy or benefit in place that meant PPI was a duplication.

There have been cases in which customers were told they had to buy insurance - this is not a mis-selling reason in itself - but when the bank says that it must be their PPI, then this constitutes mis-selling.

PPI was expensive and offered a poor level of cover. By shopping around, a customer would have no doubt come across a better policy, with better cover and at a lower monthly or annual premium. But the banks didn't want this hence, if they told you your insurance cover was not good enough nor acceptable, you may have a claim for PPI compensation.

You may need to prove you had an insurance policy in place that covered your debt or income in the event you lost your job etc. We can help with this too.

If you were:

  • unemployed
  • OR working less than 16 hours a week
  • OR retired
  • OR employed on a temporary basis
  • OR working a temporary contract
  • OR you were retired when PPI was sold to you, you have a valid claim for compensation

The terms and conditions under the PPI were strict and stringent - the customer had to be working full time on a permanent basis - and did not include any of the situations covered above.

This means if you tick at least one of theseat the time the PPI policy was sold to you, you have a valid claim for PPI compensation.

Pre-acceptance for a PPI policy

This is where the box for opting in for PPI was already ticked. In other words, there was no opportunity to discuss the pros and cons of the policy, whether it was suitable for you or not.

In most cases, this opt-in box was at the bottom of a very long set of terms and conditions, and wasn't very noticeable to the customer.  

At Payment Protection Scotland, we can help you make a claim for PPI compensation. Call our friendly team today!


Why is PPI Still a Big Deal ...

... (Even Though the August 2019 PPI Deadline is Just Around the Corner)?

Payment protection insurance (PPI) was a policy that mis-sold to thousands of people, possibly millions. Most major banks, building societies and lenders were involved in the biggest selling scam ever to have hit the British banking industry.


But with the compensation process hitting its final year, why is PPI still such a big deal? Is there an end in sight?

Tip of the Iceberg

The issues with PPI were first raised back in the mid-1990s when a customer complained he was being forced to buy an insurance product he did not want or need.

This, along with other concerns prompted organisations, such as 'Which?' the question how and when the policies were being sold to people.

The issue was also raised in Government. PPI was expensive, it offered very little cover, it was a lengthy and complicated process to make a claim and the ways in which it was being sold to customers were also suspect when compared with consumer laws.

But these problems were the tip of the iceberg. What soon became apparent was that there were limited powers to force banks to act and change their practices.

It was a long and drawn out process but eventually, the banks backed down and the process of compensation customers began.

Growing Numbers

And the numbers kept growing and growing. From one month to the next, thousands more customers lodged complaints with banks and lenders. Banks thought that it would be a 'storm in a teacup' and that very few people would come forward to make a claim for PPI compensation.

But, people came forward in their thousands - and are still doing so today.

The scale of the problem is extraordinary. So far, £33 billion has been paid back to customers with compensation claims for mis-sold PPI. One businessman claimed back a staggering £120,000. Another businesswoman claimed back £84,000 after being mis-sold PPI policies on two business credit cards for many years.

Writing on the Wall for PPI

The August 2019 PPI deadline is looming closer and yet, in spite of all that has happened, the banks are still not getting it right. At the start of February 2019, the FCA told banks they had to write to 150,000 people whose PPI compensation claims they had rejected inviting them to claim againbecause the banks had got it wrong.Some of these customers can complain about the level of commission fees paid too, something that until the Plevin case was unheard of.

Can Payment Protection Scotland Help?

We have already helped thousands of customers to claim their money back and with a very high success rate, we are the go-to claim management company.

To find out more, just call us - there is no obligation and no pressure to continue with a claim.


Your Essential Guide to Making a Claim for PPI Compensation Before The PPI Deadline 2019

Making a claim for PPI compensation should not be complicated. In fact, most banks and lenders are now making a point of making the process of claiming compensation for mis-sold PPI before the August 2019 deadline as simple and accessible as possible.


But there are still some things you need to know. This is the only guide you will ever need to make a claim for PPI compensation, brought to you by our many years of experience in helping our customers make successful claims.

Tip 1 - Gather as Much Information as Possible

We find that the cases where there is a heap of information passed on to the bank or lender tend to get a quicker response. This is because the bank or lender has a minefield of information with which they can identify you, the customer, and your account.

If you can, find the original paperwork complete with policy numbers. Also, tell them when you bought it and how much your premiums were. Tell them the name of the policyholder too.

Tip 2 - Can You remember Why You Bought PPI?

This is the crux of any compensation claim. You need to tell the bank why you believe you were mis-sold the policy.

There are many reasons why, such as;

  • you didn't realise you had bought it - it was added to your account
  • you didn't need it because you had other policies in place that covered your income, rather than a debt
  • you felt that you had to buy it, or that it came as part of a package
  • you may feel that your application for a loan etc. would be turned down or viewed more favourably if you bought PPI too
  • you were advised to buy it but can't remember what the reasons were
  • you bought your credit card or loan online and didn't realise that it included PPI because the box was already ticked

Tip 3 - Be Confident

When you make a complaint about something, you need to approach the issue with confidence. You need to be clear about what you are complaining about, why the policy was mis-sold to you and that you want your money back.

Tip 4 - No Doesn't Mean No (Not Yet, Anyway!)

If the bank refuses your claim, you can ask the Financial Ombudsman to consider your case. They don't charge for their service but there is a considerable wait as many other customers who have their PPI compensation refused are also asking the Ombudsman to deal with their case.

Tip 5 - Our No Win, No Fee is a Fantastic Service

If you need our help, we are only a phone call away. We don't charge any upfront fees and you only pay us when and if your claim for PPI compensation is successful. Why not call us today?