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Archive for tag: PPI Claims

Making A Claim For PPI Compensation – How To Do It

When something has been around as long as the mis-selling of payment protection insurance (PPI) scandal, it is a distinct possibility that people become complacent and indifferent.


So, as we near the end of 2018 and look ahead to the New Year, wouldn't it be a lovely start to the next year knowing that there is a potential windfall of cash making its way to you? But, you need to make it happen before 29th August 2019 because that is the PPI deadline day!

This is how you make your claim…

#1 Get your facts in order

This means taking a look at all the original documentation, if you have it, for all accounts in which you borrowed money. From credit cards to personal or unsecured loans, to mortgages in some cases and car finance too. Take a look at catalogues accounts and store cards too - you will be surprised at who added PPI to their customers' s accounts.

If you don't have paper copies, look online at your accounts if that is a possibility. If not, take a look at the next mini-step.

#1a Short on paperwork? We have the answer…

If you cannot find the paperwork, contact your bank or lender and ask them for a copy. They have been told NOT to charge 'search fee's and, more importantly, don't take no for an answer.

If they say that the paperwork is long gone, suggest that they look at their computer network and servers as banks and lenders keep information for a long time.

#2 Detected PPI? Make a claim

In order to claim your money back, you need to tell the bank or lender why you believe you were mis-sold the product in the first place.

It may be for example, that it was added without your consent, it was not suitable, the policy was not fully discussed with you because, if it had been, you would not have bought it and so on.

#3 Get help if you need it

If you are unsure about any aspect of making a claim for mis-sold PPI, then you need to seek help from the right people.

PPI Scotland is a reputable and trusted claim management company that has worked with thousands of customers to make successful claims for compensation. We can, for a fee, help you claim your money back.

#4 Find out more - call Payment Protection Scotland

There is no obligation when you call us and we take on all cases on a no win, no fee basis so you only pay us if we are successful!

PPI, Deadlines And Claiming Back Commission Payments

You may remember that some time ago, a consumer won a ruling against the company that sold her PPI for failing to disclose the amount of commission they were being paid for selling her a payment protection insurance (PPI) policy.


Many financial experts have been left wondering how the outcome of this case will affect PPI claims made in the past and those to come. It could mean that customers are entitled to yet more PPI compensation.

Financial Conduct Authority

The Financial Conduct Authority (FCA) is the banking industry regulator and they have decided how the Plevin case ruling should apply to PPI cases now and those settled in the past.

Of the amount of commission paid on the sale of a PPI policy was more than 50% of its cost and the consumer was not made aware, they are entitled to this money back.

The FCA has been consulting on a PPI complaints package. As well as looking to end PPI claims for compensation with the August 2019 deadline in place, they also wanted to be clear on the impact of the Plevin ruling.

The FCA consulted on;

  • The approach to fairness and redress in PPI claims
  • To reflect any previous rebates when customers cancelled PPI to be considered when reflecting the final PPI payment
  • To address and clarify how firms and banks assess fairness and redress where commission or profit-share rates vary

Putting the PPI deadline in place

Previous to the summer of 2017, the FCA would not entertain the idea of a PPI deadline simply because the numbers of customers yet to make a claim was significant. Some critics argue that the case has not changed very much with only 40% of people who have a claim have yet to do so. That leaves 60% of people with a PPI compensation claim yet to claim their money back.

Andrew Bailey the head of the FCA says that "Putting a deadline on PPI complaints will bring the issue to an orderly conclusion in a way that protects both consumers and market integrity".

With the impact of the Plevin case hot on the heels of the announcement of a firm PPI deadline, making sure all consumers get their money back is a priority.

What this means for you

As a consumer who was possibly mis-sold PPI, you need to be clear about whether you intend to make a claim for compensation or not.

Once the deadline has passed, you will have no way of claiming your money back for a PPI policy that was potentially mis-sold to you prior to July 2017. This could mean giving away your money for a second time and could be anything from a few hundred pounds to thousands of pounds.

Can you afford to let this money slip through your fingers? Why not contact a reputable and trusted claim management company specialising in PPI compensation claims? Contact Payment Protection Scotland today.

The Benefits of Using a Claim Management Company for PPI Compensation Claims

Claim management companies (CMCs) have faced heavy criticism in the past. With little regulation, the industry has grown considerably in the last few years.

Less-reputable CMCs have created a poor reputation of the industry, especially in the poor service that some clients received coupled with high fees.

But, you will be pleased to hear, not all CMCs are the same. PPI Scotland has long held an enviable reputation for providing the best quality service to all its customers seeking redress after being mis-sold PPI.

But, are there benefits to using a claim management company like PPI Scotland? If so, what are they?

Here, we point out the three benefits of using Payment Protection Scotland to make a PPI compensation claim on your behalf;

#1 Experience

Claiming PPI compensation should not be complicated. It should be relatively straightforward: the customer was sold a policy they didn't want or need. Thus, compensation is due.

However, not all cases are straightforward.

There are also cases where people have been duped, offered less compensation than what they were entitled to. It was a claim management company that spotted errors in how one bank was compensation customers and that people were, in fact, entitled to more compensation.

For customers with significant debts, arrears and IVAs etc., claiming PPI compensation can look and feel more complex, which is where a specialist PPI claim management company like Payment Protection Scotland can be instrumental.

#2 Lodging claims

Knowing where to start can be difficult.

If your bank, lender, credit card provider etc. still exist, the channel is obvious: call them, email them, log on to your account and log a PPI claim.

But what about when lenders and finance companies no longer exist as a separate entity? Who do customers of Egg credit cards turn to for PPI compensation?

At Payment Protection Scotland, we know who to chase and where to look.

#3 Advice, assistance and support

For some people, making a claim for PPI compensation can feel like an uphill battle. With official looking forms and jargon, it is a quagmire of information through which you have to wade, unsure that there is any reward at the end of it.

With Payment Protection Scotland, you get all the information you need, great assistance and brilliant support to claim every penny of PPI compensation you are entitled to.

Better still, we offer great advice on a no obligation basis - so contact us now, and let's start working on your PPI compensation claim today!


Will There Be a Rush of PPI Claims in 2017?

The announcement of a PPI deadline for June 2019 has once again ignited debate around PPI and whether customers are being railroaded into a process that is benefitting the banks and not them.

Many people predict that 2017 will see a surge in PPI compensation claims. Claims for mis-sold payment protection insurance (PPI) have remained steady in recent years but a clutch of PPI experts, including the Financial Ombudsman believe that cases in the coming year will be the biggest yet.

In fact, the Ombudsman is estimating they will resolve a further 360,000 PPI cases in 2017. So far, banks have collectively paid out £24 billion in compensation since 2011 - and this figure is set to rise even further.

Is Your PPI Compensation Claims One of Them?

Claiming compensation for mis-sold PPI is an action that many people can take simply because PPI is the most mis-sold financial product in British banking history.

And this is why;

  • It was often sold to the customer without their knowledge - you may not have realised that when you applied for a credit card online, for example, that the 'buy PPI' box was already ticked. You didn't need or in many cases, you were not covered by it, meaning you are/were paying for an insurance policy that you didn't want, need or use.
  • Compulsory purchase or not? - PPI is not a compulsory purchase. A bank or lender may insist you have some kind of insurance cover to protect your income when they lend you a large amount of money. This is a common requirement when buying a mortgage. But, the bank cannot stipulate that you buy their own policy and no one else's.
  • Part of getting the best deal - some representatives also told customers that you were more likely to be accepted for a loan if you took out PPI. At times when getting credit was hard, many people fell for this tactic. This is not the case and never has been. Any decision whether to lend you money or not is dependent on your credit score.
  • A packaged deal - some customers were also given the impression it was part of a bunded deal and the best thing for them.
  • Medical exclusions - were you told about some of the illnesses that were excluded under the terms and conditions of the policy? Were you told that existing illnesses were not covered? Or that 'bad backs' and mental health issues were not covered either?
  • Low pay out rate -and would you have bought the policy knowing that it paid out in only 15% of claims or that the process of claiming was long and complex?

If you have PPI, you may have a claim for compensation. Find out today by contacting our team at Payment Protection Scotland.

Lloyds Set Aside Another £1 billion for PPI Compensation Claims

Payment protection insurance (PPI) is the most mis-sold product in British banking history. It has become a thorn in the fleshy side of the banks and lenders, with customers ensuring that when they claim compensation, they are getting back every penny that they are entitled to.

The banks have had a rough time and with the PPI deadline confirmed by June 2019, it is not going to end any time soon.

This extended compensation deadline has been the catalyst to banks adding more money to their PPI compensation pots.  Lloyds announced an additional £1 billion, with Barclays following suit the next day with an announcement that they too, were adding more money to their compensation fund.

Poor profits

Unlike Barclays, however, Lloyds has not been as fortuitous in terms of maintaining its profits. At the end of September, Lloyds announced a 15% decline in pre-tax profits, racking up only £811 million in profit.

Total income for the bank in the third quarter of the year also fell by 1% to £4.27 billion.

And PPI is not its only problem. There is also an issue relating to how packaged bank accounts were sold. The banking group have set aside £150 million to cover the cost of what is termed as 'conduct issues' in relation the bank account products.

Disappointing results

The profit figures are disappointing for the banking group, 9% of which is owned by the state. The Government were initially to sell of its remaining shares but have now scrapped plans to do so, preferring instead to sell 'tranches' of shares to investment specialists. Possibly, this is needed to shore up the bank and drive it out of the financial quagmire it seems to have found itself in.

Do you have a PPI compensation claim?

Many people bank with banks and lenders who are part of the Lloyds Banking Group. It is the biggest banking group in the UK thus, you could have a claim for PPI compensation against one of its banks or lenders.

You can make the claim direct to them or you can use a specialist claim management company, like Payment Protection Scotland. Many people choose to use a claim management company because it makes their life much simpler - and they hand over all the responsibility of making and chasing the claim to an expert team.

To find out more, call us for a no obligation chat. Better still, we take on all claims on a no win, no fee basis - and that means what it says: you only pay us, if we win your case! Call now.


Financial Ombudsman Still Inundated with PPI Claims

Could yours be next?

The payment protection insurance (PPI) scandal has left British banks and lenders footing a £37 billion compensation bill. And this amount is set to escalate according to the Financial Ombudsman Service (FOS) who revealed that they are still being inundated with cases claiming PPI compensation from disgruntled customers.

The first half the year saw FOS deal with over 91,000 PPI complaints, a shortfall of only a thousand on the figure for the same time in 2015.

It had been a long held belief that there would be a dramatic drop in PPI compensation claims through FOS but this has proved to be wrong. PPI complaints peaked some years ago but they have been receiving 3,000 complaints a week for the last six years.

FOS also say that the issues and uncertainties around PPI still remain a challenge for all involved, including themselves.


The banks have long been lobbying for a PPI compensation deadline, a date by which time anyone intending on claiming their money back must do so. Initially reluctant, the Financial Conduct Authority (FCA), The City regulator, has decided that this is possibly the best course of action to jolt customers out of apathy.

That said, the FCA has stunned the banks and lenders by suggesting a deadline of June 2019, a date that is over 2 and a half years away, a larger slice of time that the banks had hoped for. They were keen on a sooner date, possibly the spring on 2018.

Increase in provisions

This later date of June 2019 will no doubt mean that banks and lenders will have to put aside yet more cash into their PPI compensation funds, something that will continue to hit their profits.

But who did customers complain about most when it came to PPI compensation claims? The figures released by FOS show that the majority of complaints they dealt with relating to PPI in the first half of 2016 related to Lloyds and its subsidiary, Bank of Scotland. The combined group saw 33,984 PPI complained, compared to 9,371 PPI regarding Barclays, 6,975 at HSBC and 2,756 at Nationwide.

The uphold rate has changed slightly, from 7 in 10 claims being upheld, to 6 in 10 complaints being found in favour of the customer.

Is your case one of them?

Before you submit a complaint about PPI to FOS, you first need to approach the lender or bank that you believed mis-sold PPI to you.

If you are unsure how to do this, why not call Payment Protection Scotland now?

Is the PPI Landscape About to Change Again?

The mis-selling of payment protection insurance (PPI) and the subsequent compensation process has changed the banking landscape in the UK.

Some say that the PPI mis-selling was and is symptomatic of a banking industry that had become too powerful, with no real organisation to whom it had to answer.

However, the landscape has changed and it could be changing again…

June 2019 - save the date!

Coupled planning on tying the knot will send out 'save the date cards' to family and friends and in a way, the Financial Conduct Authority (FCA) did the same thing some time ago. Although they had previously been unsure about imposing a PPI deadline, realising that they were fighting a growing sense of apathy amongst consumers, they decided to act.

Their solution was to tell people by when they needed to make a claim and although most people thought it would be summer 2018, the FCA sprung a surprise with its 'save the date' cards. They suggested another year on top of this, suggesting that June 2019 was a better deadline date.

The banks react

The banks reacted with a certain sense of shock, surprise and bewilderment. They had supported (possibly suggested) summer 2018 and were gearing up their resources and campaign strategies to give money back to their consumers but, with the shock announcement of June 2019 being the date, they were unsure as how to react.

And this in itself should give people confidence in the FCA. Although it can be argued that the FCA are pandering to the banks by imposing a deadline in the first place, their strength in the face of pressure from the banks to impose their favoured deadline is a sign of how much the British banking industry has changed - and how much it has been forced to change.

How this impacts on YOU!

The FCA is expected to make an announcement on or around 11th October 2016 and Payment Protection Scotland will be at the front of the queue when it comes to bringing you the news that affects you and your claim.

But our suggestion is this: if you have a claim for PPI compensation don't wait for their announcement or for the deadline. Start your claim right away.

Simple, straightforward claims can be resolved within weeks but if there are issues, your case may need to be referred to the Financial Ombudsman.

As yet, we do not know the rules of the deadline but don't fall foul of them, make your claim today!

What is all the Fuss About?

The mis-selling of PPI is a saga that has been running for some time now so much so that you may be slightly bored or even irritated by the constant advertising relating to PPI compensation claims.

But why has the saga rumbled on for so long? And, with the possibility of a PPI deadline in sight, what could happen between now and June 2019?

The PPI saga is the biggest scandal to have rocked the British banking industry -EVER! It started back in the mid-1990s and is still with us today. But as 2016 begins to draw to a close, it may be that the end is nigh for PPI compensation claims.

Concerns were raised by customers themselves, as well as consumer groups and organisation that monitor competition (or lack of) in certain sectors and industries.

Banks were selling an expensive product - payment protection insurance (PPI) added a significant amount to someone's loan or credit card. But it wasn't just the cost that was the problem.

The length of time it took to make a claim on PPI was also a long and complicated processes. To top it all off, research has found that only 15% of claims made on PPI policies were successful. But by the time people got their money, almost 12 months could have passed.

And there were other criticisms of the PPI policy too. It was felt that the way it was being sold was contravening rules on fair selling. Some customers were told they had to buy it, others were given the impression that if they didn't, they wouldn't get the loan so needed.

There were many arguments and counter-arguments but, in the end, common sense of legal rights prevailed - PPI had been mis-sold and yes, customers were entitled to their money back.

This means people were entitled to all their premiums, along with interest at 8% and any costs or fees incurred by PPI being added to the account or accounts.

Is the end for PPI compensation claims in sight?

There is an announcement expected any day with regard to a PPI deadline which the Financial Conduct Authority hinting strongly that June 2019 will be cut off point for PPI claims.

The banks are not keen on having what they see as yet another 3 years of claim after claim after claim, but consumer organisations point out that at this moment in time, only 40% of people with a claim for PPI compensation have made their case for compensation.

Are you entitled to compensation? Find out TODAY by calling Payment Protection Scotland.

Should I Ignore Texts I Receive About PPI Claims?

Everyone with a mobile phone in the UK will have received at least one text relating to PPI compensation - even the former head of the Financial Conduct Authority, Martin Wheatley, received them!

They are the texts from an unknown company, informing you that there is a cheque or a pot of cash with your name on it, because everybody - or so they say! - is entitled to claim PPI compensation.

Or, they will text telling you with an authoritative tone that 'we know now how much PPI compensation you are owed'. They will then invite you to call and they can transfer the monies to you.

But it rarely works this way. These texts are from companies touting for business. They hook you by promising you a large sum of money, along with the fact that you don't have to do anything. Who wouldn't love easy money?

Following up these texts can also land you with a big bill, for both their 'services' as well as returning premium rate calls via your mobile.

What Should I Do?

Ignore them. And this is sound advice based on facts;

  • No one knows how much compensation you are entitled to -until they look in to your case
  • No one knows if you have PPI policies -until they objectively assess your case
  • Financial and personal information should not be sold -thus, your bank or lender will not tell them if you have PPI, how much compensation you are owed unless you give a third party or claim management company the authority to act on your behalf.

Finding a Reputable Claim Management Company

Unfortunately, as in all professions, some companies act ethically and morally better than others. Some companies just want to take your money and do nothing in return; it is these companies that give the profession of claim management a bad name.

However, for some people, it makes sense to use a reputable claim management company. This could be because of lack of time, or confidence or just the feeling that they would like someone else to do it.

So, how do you find the best claim management company;

  • Look for an assessment process -any company that promises or guarantees success may not have your best interests at heart. Look for a company that starts the claiming process by assessing whether you have PPI and, if you do, how much compensation is due to you.
  • A high success rate -you would think that this is obvious but the real reason to look at this is an indication of how well a company assesses claims. If they don't advertise their success rate on claims, ask them what it is.
  • No win, no fee -which means exactly what it says. But check what the fees are before you sign up.

Payment Protection Scotland can help - why not call us?

The PPI Saga Rumbles on and on…

It looks like the PPI saga is yet to rumble on for some time yet, although the discussion of imposing a PPI compensation deadline in 2018 may be a catalyst for more claims being made in the coming months.

With the announcement of a firm deadline date expected sometime soon, it seems that customers are looking to make sure they get all their money back.

A gift that keeps on giving

Even though the compensation process for mis-sold Payment Protection Insurance (PPI) has been running since early 2011, the number of complaints regarding the most mis-sold financial product of all time is still rising.

The Financial Conduct Authority, the financial industry watchdog, has released data that show PPI complaints rose by 6% between July and December 2015.

In that six-month period, over 900,000 customers contacted their bank or lender about the now infamous and controversial insurance products. Thus far, the banks have paid out billions in compensation and although some banks added more money to the PPI compensation pots at the beginning of the year stating it would be the last time they would need to do so, the rising customer complaints may yet tell a different story.

Claims on policies that date back years

Back in 2011, there were all kinds of stories circulating about the need for a PPI policy needing to be active within the last six years and so on, in order for people to claim compensation having been mis-sold the product.

But a high court ruling paved the way for people to claim back money on PPI policies that dated back a number of years. This act alone shows how much the judicial system itself was incensed by the wholescale mis-selling of PPI to innocent and unsuspecting customers.

The next big mis-selling scandal…?

PPI was a mis-selling scandal of gargantuan proportions and although there is a PPI 2018 deadline proposed, no firm decision has been declared yet.

But there may be another mis-selling scandal lurking in the wings, looking to take over where the PPI compensation saga lifts off.

The most second complained about product from July to December 2015 was current account, with nearly half a million people contacting the FCA about what they see as anomalies in what the bank promise, what the customer pays for and what the customer receives.

Isn't it time you claimed PPI compensation?

Don't wait for an announcement relating to a PPI deadline! Start your claim for PPI compensation today by calling a leading PPI specialist, Payment Protection Scotland.