Glasgow: 0141 844 0017 * Edinburgh: 0131 224 0094 * Lanarkshire: 01698 286 463

Archive for tag: PPI Claim

Impartial Advice on Making a PPI Claim

Finding impartial advice and guidance on how to make a PPI claim can be difficult.

The PPI scandal has mushroomed into a massive problem for British banks, the magnitude of which has caught many people by surprise. Unsolicited text messages, media adverts and cold calling have put many people off making a PPI claim or seeking advice on how to go about it.


There are also PPI horror stories of people claiming back very little in PPI compensation but are left with a huge bill from a claim management company.

Answering Your Questions

Here are some questions we are frequently asked;

Are claims management companies just ripping people off?

Here at Payment Protection Scotland, we pride ourselves on our reputation for being a reputable and honest claims company.

We are honest with you right from the start - if we don't think you have a PPI claim, we will tell you.

If you decide to continue, you will be made fully aware of our terms and conditions. You can trust us to work hard for you every step of the way.

But aren't claims management companies responsible for the 'helicopter drop' effect?

The 'helicopter drop' as it has been described, is when a claims management company gathers together PPI compensation claims and submit them all at once to various banks.

They have NOT

  • analysed these claims
  • assessed these PPI claims submitting many that are ineligible.

This leads to backlogs at the banks, as well as increasing their administration costs.

Here at PPI Scotland, we have neverengaged in this practice. Our intention is to help all our customers claim back what is rightfully theirs.

How do you stop this 'clogging the system'?

When you contact us, you will need to give us details of loans, mortgages, credit cards, store cards, car finance etc. and, if possible, the PPI policy numbers on these accounts.

But finding PPI policy numbers, especially on accounts that are closed, can be difficult. You can get policy numbers from documentation that you still have or if you can't find it, then you can contact your bank. Under the Data Protection Act 1986, you are entitled to this information.

If you still can't access these, then contact us as we can help.

How much are your fees?

Our latest fee structure can be found on our website. But if you don't win your PPI compensation claim through us, then you won't pay us a penny. This is our 'no win no fee' guarantee.

And, you only pay when you receive your compensation. No money on account and no upfront fees.

But hurry, because the PPI deadline is months away!

Making A Claim For PPI Compensation – How To Do It

When something has been around as long as the mis-selling of payment protection insurance (PPI) scandal, it is a distinct possibility that people become complacent and indifferent.


So, as we near the end of 2018 and look ahead to the New Year, wouldn't it be a lovely start to the next year knowing that there is a potential windfall of cash making its way to you? But, you need to make it happen before 29th August 2019 because that is the PPI deadline day!

This is how you make your claim…

#1 Get your facts in order

This means taking a look at all the original documentation, if you have it, for all accounts in which you borrowed money. From credit cards to personal or unsecured loans, to mortgages in some cases and car finance too. Take a look at catalogues accounts and store cards too - you will be surprised at who added PPI to their customers' s accounts.

If you don't have paper copies, look online at your accounts if that is a possibility. If not, take a look at the next mini-step.

#1a Short on paperwork? We have the answer…

If you cannot find the paperwork, contact your bank or lender and ask them for a copy. They have been told NOT to charge 'search fee's and, more importantly, don't take no for an answer.

If they say that the paperwork is long gone, suggest that they look at their computer network and servers as banks and lenders keep information for a long time.

#2 Detected PPI? Make a claim

In order to claim your money back, you need to tell the bank or lender why you believe you were mis-sold the product in the first place.

It may be for example, that it was added without your consent, it was not suitable, the policy was not fully discussed with you because, if it had been, you would not have bought it and so on.

#3 Get help if you need it

If you are unsure about any aspect of making a claim for mis-sold PPI, then you need to seek help from the right people.

PPI Scotland is a reputable and trusted claim management company that has worked with thousands of customers to make successful claims for compensation. We can, for a fee, help you claim your money back.

#4 Find out more - call Payment Protection Scotland

There is no obligation when you call us and we take on all cases on a no win, no fee basis so you only pay us if we are successful!

PPI, Deadlines And Claiming Back Commission Payments

You may remember that some time ago, a consumer won a ruling against the company that sold her PPI for failing to disclose the amount of commission they were being paid for selling her a payment protection insurance (PPI) policy.


Many financial experts have been left wondering how the outcome of this case will affect PPI claims made in the past and those to come. It could mean that customers are entitled to yet more PPI compensation.

Financial Conduct Authority

The Financial Conduct Authority (FCA) is the banking industry regulator and they have decided how the Plevin case ruling should apply to PPI cases now and those settled in the past.

Of the amount of commission paid on the sale of a PPI policy was more than 50% of its cost and the consumer was not made aware, they are entitled to this money back.

The FCA has been consulting on a PPI complaints package. As well as looking to end PPI claims for compensation with the August 2019 deadline in place, they also wanted to be clear on the impact of the Plevin ruling.

The FCA consulted on;

  • The approach to fairness and redress in PPI claims
  • To reflect any previous rebates when customers cancelled PPI to be considered when reflecting the final PPI payment
  • To address and clarify how firms and banks assess fairness and redress where commission or profit-share rates vary

Putting the PPI deadline in place

Previous to the summer of 2017, the FCA would not entertain the idea of a PPI deadline simply because the numbers of customers yet to make a claim was significant. Some critics argue that the case has not changed very much with only 40% of people who have a claim have yet to do so. That leaves 60% of people with a PPI compensation claim yet to claim their money back.

Andrew Bailey the head of the FCA says that "Putting a deadline on PPI complaints will bring the issue to an orderly conclusion in a way that protects both consumers and market integrity".

With the impact of the Plevin case hot on the heels of the announcement of a firm PPI deadline, making sure all consumers get their money back is a priority.

What this means for you

As a consumer who was possibly mis-sold PPI, you need to be clear about whether you intend to make a claim for compensation or not.

Once the deadline has passed, you will have no way of claiming your money back for a PPI policy that was potentially mis-sold to you prior to July 2017. This could mean giving away your money for a second time and could be anything from a few hundred pounds to thousands of pounds.

Can you afford to let this money slip through your fingers? Why not contact a reputable and trusted claim management company specialising in PPI compensation claims? Contact Payment Protection Scotland today.

I agreed to PPI. Can I claim for compensation?

There are many statistics, facts and figures around PPI but one statistic released suggests only 40% of people who had a claim for payment protection insurance (PPI) had done so. With the PPI deadline of August 2019 closing fast, there were discussions as to why people were not claiming their money.


There were three main reasons suggested. Do any apply to you?


The first reason is apathy, a boredom with the whole issue of PPI, what can be claimed, by when and by whom.

In other words, PPI is now so familiar that people assumed it was a good news story - people receiving sizeable financial windfalls - that affect everyone else but them.


There is also a theory that there is a large group of people who are simply unaware that the PPI mis-selling debacle affects them.

This is because PPI was added to some products without the consent of the customer. If you applied for a credit card online, the opt-in box for PPI was already ticked. In other words, you were unlikely to check the small print of the policy and realise it was not the best fit for you.


But there is a third theory as to why some people are possibly not claiming PPI compensation - they think that because they agreed to the PPI policy at the time of sale, that they do not have a claim for compensation.

The truth is, even if you did agree to buy PPI, it is still possible it was mis-sold to you.

And here's why;

  • Impressions

Were you given the impression that you had to buy PPI? Or maybe the impression given was that the PPI policy and the loan went hand-in-hand? In other words, to get the loan, you needed to buy PPI too.

There are many people who agreed to buy PPI because they were given the impression they had to, they should do or they needed to.

When you buy a loan or credit card etc. you don't have to buy any kind of insurance policyfrom the bank.You are free to shop around, compare policies and buy the one that suits you. Buying insurance is not - and never has been - a pre-requisite for applying for a loan or credit card etc.

  • The small print and the exclusions

Were you told what a great policy PPI was? Were you told that should you be unable to keep up with repayments because your income dropped that PPI would step in and make the repayments for you?

But, were you told that the policy only paid out in 15% of cases? Did the bank representative tell you that to make a claim, the process was complicated, complex and drawn out over a long period of time?

The truth is this - even if you agreed to PPI, you were unlikely to have been given all the facts on which you could make an informed decision for yourself.

You could have a claim for PPI compensation so call Payment Protection Scotland NOW!

How Big Is My PPI Claim?

We are asked many questions about making claims for mis-sold PPI and how easy it is to claim money back. But by far the most frequently asked question is how much money can be claimed? In this article, we answer all your questions.


How much money could I claim for mis-sold payment protection insurance (PPI)?

It's a question that never surprises us but until we have some more details from you, we can't answer with certainty.

The web and media are full of stories relating to big PPI pay-outs and that leads people to think that they are entitled to claim thousands of pounds in compensation. This may be the case or it may be that you get a few hundred pounds back.

What factors affect the size of a PPI pay out?

There are several factors that affect the size of your PPI compensation claim:

  • Number of policies -some people have more than one PPI policy, so check your accounts carefully.
  • Length of policy term -PPI policies were sold from 1980s onward and so if you have a PPI policy from long ago, you could have a sizeable claim on your hand
  • Premium calculation -on credit cards, the premium changed from month to month as it was charged as a % of the amount outstanding on the account each month.
  • Fees -what other costs and fees were incurred on the account?
  • Commission -commission payments could be more than 50%, something you may not have known. Is this was the case, you could be entitled to claim this back.

What is the biggest claim to date?

A businesswoman received £65,000 in PPI compensation some years ago. She had two credit card accounts, both of which had PPI on and she had these accounts for a number of years. They were also at their limit a lot of the time thus, the PPI premiums she paid were high. Hence, her fabulous and rather unexpected windfall.

How much does it cost to make a claim for PPI compensation?

When you do it yourself, it costs you nothing. We charge a small fee for helping you make claims, payable once you have received your compensation. If we don't win your case, you pay us nothing. This is called no win, no fee. It means there is no financial risk to you.

Why should I use a claim management company?

There is no reason why you should use a claim management company but many people do so through their own choice. It could be a confidence issue, or they may be so busy with their daily lives that the thought of chasing the bank for money fills them with dread.

Why choose Payment Protection Scotland?

As a claim management company, we specialise in PPI compensation claims and have done so for a number of years. We have a high success rate, something we prize and continue to do so with a robust assessment of your potential claim.

Why not contact Payment Protection Scotland to find out more? There is no obligation!

What Were You Told About PPI When You Bought It?

Payment protection insurance (PPI) is the biggest mis-selling scandal to have rocked the British banking industry. The scandal will come to a head on 29th August 2019 when the deadline for making a claim for PPI compensation passes.


With this in mind, you are probably wondering if you have a claim for PPI compensation. So, what were you told about PPI when you bought it?

… Nothing

This probably means that it was either added to your account after you had taken out the loan or was added at the point of purchase, it's just that you didn't know.

This was common with applications for credit cards online. The small box at the bottom of the fine print was pre-ticked, meaning you automatically opted in to PPI.

This constitutes mis-selling. You should be made aware if you are paying for something other than the loan premium.

… the exclusions were not explained

If you are thinking 'what exclusions?', you have a claim for PPI compensation!

There were many exclusions in the terms and conditions of the PPI policy, such as;

  • Age -you should have been aged between the ages of 18 and 65 years old when the policy was sold to you. If you were under 65, but when the policy ended you were older than this, you may also find that the policy did not cover you from 65 onwards. Check out the small print and then give us a call.
  • Health -not all medical conditions were covered, such as a bad back (unless it was a serious spinal injury) and mental health illnesses. In some employment sectors, these health issues are likely to be the reason why someone cannot keep on working. If you were at risk of either, would you still agree to pay the expensive premiums.
  • Employment status -if you were self-employed, were you told that in the event of a claim, you would need to shut down your businesses in order for the policy to pay the loan repayments? If you were, would you have still taken it out?

This list is not exhaustive, so call us to find out more.

… you had no idea how expensive it was

We talk to customers all the time who mention just how much PPI added to their monthly repayments. PPI was expensive, especially when you consider the little cover that it offered.

… you felt you had to buy it

It may be that you felt that by buying the PPI policy, you were more likely to get the loan you so desperately needed. If this was the case, then this is also mis-selling.

Claim your PPI compensation with Payment Protection Scotland. Call us now!

PPI - What is all the fuss about?

The mis-selling of PPI is a saga that has been running for many years now, so much so that you may be slightly bored or even irritated by the constant advertising relating to PPI compensation claims.

But why has the saga rumbled on for so long? And, with the PPI deadline in sight, what could happen between now and August 2019?

Woman -questionmarks

A big scandal

The PPI saga is the biggest scandal to have rocked the British banking industry -EVER! It started back in the mid-1990s and is still with us today. But as 2016 drew to a close, the end was firmly in sight with the announcement of a PPi deadline August 2019.

How it all started

Concerns were raised by customers, as well as consumer groups and organisation that monitor competition (or lack of) in certain sectors and industries.

Banks were selling an expensive product - payment protection insurance (PPI) added a significant amount to someone's loan or credit card. But it wasn't just the cost that was the problem.

The length of time it took to make a claim on PPI was also a long and complicated process. To top it all off, research has found that only 15% of claims made on PPI policies were successful. But by the time people got their money, almost 12 months could have passed.

And there were other criticisms of the PPI policy too. It was felt that the way it was being sold was contravening rules on fair selling. Some customers were told they had to buy it, others were given the impression that if they didn't, they wouldn't get the loan they needed.

There were many arguments and counter-arguments but, in the end, the common sense of legal rights prevailed - PPI had been mis-sold and yes, customers were entitled to their money back.

This means people were entitled to all their premiums, along with interest at 8%, commission (conditions apply - ask the PPI Scotland team) and any costs or fees incurred by PPI being added to the account or accounts.

Is the end for PPI compensation claims in sight?

Yes, it is. The cutoff date for PPI compensation claims is August 2019. And you need to make a decision NOW about whether you make a claim or not.

The banks were not keen on having what they see as yet another 3 years of claim after claim after claim, but consumer organisations point out that at this moment in time, only 40% of people with a claim for PPI compensation have made their case for compensation.

Are you entitled to compensation? Find out TODAY by calling Payment Protection Scotland.

Do I Have a PPI Compensation Claim?

With so many questions about making a claim for PPI compensation, you will be wondering where to the right answers. As always, the best place to turn is to a reputable source of information. With many years of experience and specialising in PPI compensation claims, we are the right people to come to for information and help.

Question -mark

Go it alone Vs. use a PPI claim management company - which is best?

In all honesty, only you can answer that question but many people who used a reputable claim management company found the whole process stress and hassle-free.

So what am I looking for in a claim management company?

There are many things to look for:

  • No win, no fee -this means that if they lose your case, you owe them nothing. You only pay a fee if the claim is successful.
  • Transparency -fee structures and so on should be made abundantly clear before you sign up for their service. It is important to know how much it could cost you.
  • Success rate -clearly, a high success rate when it comes to successful PPI compensation claims speaks volumes. It means the company objectively assess each case before they lodge the claim with the bank or lender.
  • Knowledgeable -from a regularly updated blog or news section to a knowledgeable person at the end of the phone, although some PPI claims are not complex, working out how much is owed to you can be.
  • After-service- once you have an offer of PPI compensation from your bank or lender, it is your choice whether you accept it or not. Look for a claim management company who will talk you through the offer, and whether it has been calculated correctly.

I thought all claim management companies were bad and to be avoided at all costs?

No, not all companies of this ilk are out to make a quick profit from a shoddy service. In fact, it was pressure and publicity from a claim management company that highlighted thousands of people had not received the right amount of compensation.

Lloyds Banking Group had to contact 2,500 customers who had been underpaid compensation as costs and fees relating to PPI had not been included in their original settlement. If it wasn't for the claim management company, this may still have lain undiscovered.

But it costs the earth to have them work on a PPI compensation claim or does it?

Not necessarily. Most reputable companies will have a flat fee, handy for calculating how much you owe them, especially if you have multiple claims. And, reputable companies don't charge an upfront fee.

Payment Protection Scotland is one of those respected and highly reputable claim management companies; call us now!

How to Claim Compensation for Mis-sold PPI

With so much written on payment protection insurance (PPI) and making a compensation claim, it can be easy to forget what the whole thing is about, as well as understanding how to go about making a claim.


Here, Payment Protection Scotland re-cap on everything that you need to know about making a claim for compensation, what to look for and so on.

PPI is a generic name…

… PPI can be found on loans, catalogue accounts, credit cards and more but very few explain that PPI is a generic name. Some banks will not have called it PPI, but something else. Quite often the product was given a brand name, such as 'store card care' or maybe even used the name of the bank and or high street lender offering the product.

PPI is not always obvious or easy to spot…

… The banks knew that they were mis-selling the product and that the majority of people to whom they sold it too either did not need it or were not eligible to make a claim on it. As a result, they hid it in the finer detail of the loan or credit card. If you cannot immediately spot it, take a magnifying glass to the small print.

PPI compensation is not automatic…

… Even though PPI was mis-sold, being compensated is not something that happens automatically. Consumer laws still need to be followed and this means that you, as the consumer, need to highlight why you think the product was unsuitable for you. This could be an issue with the policy itself, or it could be the way that it was sold to you.

PPI mis-selling reasons are many and varied…

… There are many reasons you could state that show you were mis-sold the product. For example, some people don't feel that the policy was discussed fully with them. If they had been made aware that pre-existing medical conditions, for example, were not covered by the policy, then they would not have taken it out.

PPI was not good value for money…

… For the little cover it did offer to the small proportion of people, it was still not great value for money. It was expensive, with the bank making around 80 to 90% profit on each policy and yet, it paid out in as few as 15% of cases.

Have you a claim?

Can Payment Protection Scotland help you make a claim for PPI compensation? Why not call us to find out?


Don’t fall victim to PPI ‘Guarantees’ and ‘Promises’

UPDATE: you have 53 weeks left to claim PPI compensation

Payment protection insurance (PPI) is now firmly entrenched in British banking history as the most mis-sold financial product of all time. Any future contenders to this title will have a significant challenge on their hands to beat the twists and turns of this mis-selling saga.


But there remain a few dark clouds on the horizon. For starts, we are now entering the countdown to the August 2019 deadline. And there are still companies who hook people into making claims through them with false promises and guarantees.

Who are PPI scammers?

Not all companies purporting to be PPI experts are anything of the kind. They are opportunistic people who have decided to prey on people who want to claim their money back after being mis-sold PPI.

They are looking to make a lot of money and do so quickly.

How do they operate?

They operate in all kinds of ways but common factors are:

  • They make guarantees or promises that convince people to use their 'service'
  • They hide the true cost of their service, charging an extortionate fee
  • They tell you they know with certainty that you are not only owed money but how much money they can claim back on your behalf
  • They lure people in by promising them a large sum of money, with no basis on which to make these claims

How to avoid them

Avoiding claim companies that promise or guarantee to get you PPI compensation is easy… but only when you know how.

Here's our guide to avoiding stress and scams, but still claim your PPI compensation:

I. Make your PPI compensation claim yourself- banks and lenders are no longer being stubborn and unhelpful regarding PPI compensation. Quite often, on their website will be a section dedicated to PPI claims. Simply log on and fill out the details.

Other banks and lenders have different ways of doing things, so always check how you submit a claim for PPI compensation.

II. Avoid companies that 'promise' or 'guarantee'success- because there are no guarantees! Even though PPI was mis-sold to thousands of people, not everyone will be due compensation. It is likely you are entitled to your money back but no company or firm will know this until they examine your case in detail.

III. Avoid those that say they already know how much is owed to you- you may have seen this in texts sent to you. These messages are designed to hook and reel you in. No one can know you are due £1874.56p unless they have all your details,which they don't.

IV. Look at online reviews- if people are happy with the service they receive, they will often say so via online forums or review sites. If they receive bad service, they will make their feelings known too! Check independent review sites online, and ask your friends and family too.

V. Call Payment Protection Scotland- as we are a leading claim management company specialising in PPI compensation claims!