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Do You Have Questions About PPI?

You need to get the right answers with up-to-date information about making a claim for mis-sold payment protection insurance (PPI). And where better than Payment Protection Scotland, a leading, reputable claim management company specialising in PPI claims in Scotland?


My bank has said no to my claim for compensation after I tried to claim for mis-sold PPI. I have heard I can take my case to the Financial Ombudsman but I don't know how to do that. How do I go about lodging my complaint? Is it worth it?

The Financial Ombudsman is the independent people to turn to if your bank or lender has refuted your claim for PPI compensation.

You will find full details of how to do this on their website - you can submit your claim online. The process is simple, with the form taking you through your claim step-by-step.

However, some people can find it daunting to complete these forms, especially as they are unsure what they need to be telling the Ombudsman to get their money back.

Payment Protection Scotland can help with your claim for compensation either by submitting it to your bank or lender in the first instance and following it up by submitting your case to the Financial Ombudsman if necessary.

What can I do if I think that the compensation being offered is not right? I had the PPI policy for years and yet they are offering me a few hundred pounds. I have calculated that my premiums alone are nearly three times the amount that they are offering.

You can ask the bank or lender for a breakdown of the compensation and how much is being offered and why they arrive at this figure.

You do not have to accept the offer that they make.Some customers have only to realise that they were entitled to more.

If you are unhappy with how your case is being handled, you can ask Payment Protection Scotland to become involved. We can present the bank or lender with a clear breakdown of what we calculate is owned to you but if they continue to dispute it, you can submit your claim to the Financial Ombudsman.

What does no win, no fee mean? I see many claim management companies advertise their services this way.

It means exactly what you think: if we are not successful in claiming your money back, we don't charge you. But even though it sounds and look simple, always check the small print as some firms will charge you some kind of fee - but Payment Protection Scotland don't!

Why not call us for more information? There is no obligation when you call us to continue with your claim.

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